Returns Information

If any items sent to you are faulty on receipt of those items or if you receive items delivered by us to you in error, you should notify us of this within 48 hours of receipt. You should notify us either by e-mail to sales@proudfootleather.com or by fax on 01738 582 097. Please give us details of the item ordered, a brief description of the fault, your name, invoice number and a daytime contact telephone number and e-mail address. You then will be contacted by us with a Returns Authorisation Number. This should be put on the label when you return the goods to us, to ensure a prompt refund. We will refund postage of returned faulty items only and either refund the goods or replace them on receipt of the returned goods. We would recommend that, for your own protection, any items returned to us are sent via recorded mail. Items should be sent to: Internet Returns, Proudfoot Leather, 104 South Street., Perth. PH2 8PA.

If the items delivered are not wanted by yourself, then unfortunately we can not refund the postage paid to return them. We would advise any returns to be sent by recorded or similar delivery method so that confirmation of safe receipt can be accepted. By law, you have the right to withdraw from your purchase of an item within seven working days of the item's delivery to you. This applies to all consumers - ie individuals who are buying for purposes which are outside his/her business (as defined by the Distance Selling Regulations 2000. If you are buying for your business, then please note the conditions at the end of this section. The right for 'consumers' as defined above to withdraw from their purchase applies to all of our products, providing they are returned in the condition they were received in - with all the original packing - and are able to be put back into stock for resale. We are unable to accept returns of special orders where a product has been specially ordered for you - unless they have been received in error or are faulty on receipt and you have notified us within 48 hours of receipt.

For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's Web site at: www.dti.gov.uk/CACP/ca/advice/homeshopping/homeshop.htm which also has a form you can print off to return to us as notification. To cancel your purchase under this cooling off period, please notify us in writing - either by email to sales@proudfootleather.com or by fax on 01738 582 097 within seven working days (excluding Saturdays, Sundays and English Bank Holidays) of the date that the item was delivered to you. We then will issue you with a Returns Authorisation Number which should be put on the label when you return the goods to us, to ensure a prompt refund. We will also refund the standard delivery charge. Please note that we cannot refund any priority or previously agreed additional delivery charge(s). You should ensure that the returned items are received within seven working days of receiving a Returns Authorisation Number from ourselves otherwise the Returns Authorisation Number and your entitlement to a full discount will be no longer valid. Any goods received after this time period - or without the appropriate written notification - will be subject to a 20% handling charge and the original delivery costs will not be refunded. Items should be sent to: Internet Returns, Proudfoot Leather, 104 South Street., Perth. PH2 8PA. Returned goods received by us in a damaged condition or without the original packaging can not refunded by us and any compensation should be sought from the courier or postage company's insurance (if applicable) by the customer.

Business, or individuals buying for their business purposes, are informed that any unwanted items are to be returned within seven days of delivery and will be subject to a 20% handling charge (unless exchanging items for other goods) and that the original delivery charge will not be refunded. Proudfoot Leather will not refund the postage or handling costs in returning the unwanted items.