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We aim to get your order out to you as soon as possible. Often this may be on the day - or the following day - of receiving your order and we aim to get the majority of our orders out within 2-3 days. If we do not have something in stock - we will let you know as soon as possible by e-mail, giving you approximate estimated delivery date. For a few items, it may take us 3-4 weeks to obtain. If this is the case, we will advise you promptly of this by e-mail. Some of these items may be available earlier if you are willing to pay for carriage costs from the supplier. We will advise you - if relevant - of this option and the cost of carriage, so that you can inform us on what you would like us to do on your behalf. If you are ordering more than one item, we will retain all items until we have all in stock ready to send out to you unless both parties have agreed to a different set of arrangements.
The delivery charges are free for EU countries. Different delivery addresses will be subject to higher charge. In addition, part order deliveries may also be subject to additional charges. We will inform you of this and await your agreement to this prior to despatch if this is the case. On receipt of your order, we will calculate costs and respond to you as soon as possible to give you the cost of delivery for your confirmation to proceed with the order.
Please note that for security reason, the order MUST BE delivered to the cardholder address and be signed for. We will not accept any instruction of "leaving packages on the porch or at the door". Thanks for your understanding.
If any items sent to you are faulty on receipt of those items or if you receive items delivered by us to you in error, you should notify us of this within 48 hours of receipt. You should notify us either by e-mail to sales@proudfootleather.com or by fax on 01738 582 097. Please give us details of the item ordered, a brief description of the fault, your name, invoice number and a daytime contact telephone number and e-mail address. You then will be contacted by us with a Returns Authorisation Number. This should be put on the label when you return the goods to us, to ensure a prompt refund. We will refund postage of returned faulty items only and either refund the goods or replace them on receipt of the returned goods. We would recommend that, for your own protection, any items returned to us are sent via recorded mail. Items should be sent to: Internet Returns, Proudfoot Leather, 104 South Street., Perth. PH2 8PA.
If the items delivered are not wanted by yourself, then unfortunately we can not refund the postage paid to return them. We would advise any returns to be sent by recorded or similar delivery method so that confirmation of safe receipt can be accepted. By law, you have the right to withdraw from your purchase of an item within seven working days of the item's delivery to you. This applies to all consumers - ie individuals who are buying for purposes which are outside his/her business (as defined by the Distance Selling Regulations 2000. If you are buying for your business, then please note the conditions at the end of this section. The right for 'consumers' as defined above to withdraw from their purchase applies to all of our products, providing they are returned in the condition they were received in - with all the original packing - and are able to be put back into stock for resale. We are unable to accept returns of special orders where a product has been specially ordered for you - unless they have been received in error or are faulty on receipt and you have notified us within 48 hours of receipt.
For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's Web site at: www.dti.gov.uk/CACP/ca/advice/homeshopping/homeshop.htm which also has a form you can print off to return to us as notification. To cancel your purchase under this cooling off period, please notify us in writing - either by email to sales@proudfootleather.com or by fax on 01738 582 097 within seven working days (excluding Saturdays, Sundays and English Bank Holidays) of the date that the item was delivered to you. We then will issue you with a Returns Authorisation Number which should be put on the label when you return the goods to us, to ensure a prompt refund. We will also refund the standard delivery charge. Please note that we cannot refund any priority or previously agreed additional delivery charge(s). You should ensure that the returned items are received within seven working days of receiving a Returns Authorisation Number from ourselves otherwise the Returns Authorisation Number and your entitlement to a full discount will be no longer valid. Any goods received after this time period - or without the appropriate written notification - will be subject to a 20% handling charge and the original delivery costs will not be refunded. Items should be sent to: Internet Returns, Proudfoot Leather, 104 South Street., Perth. PH2 8PA. Returned goods received by us in a damaged condition or without the original packaging can not refunded by us and any compensation should be sought from the courier or postage company's insurance (if applicable) by the customer.
Business, or individuals buying for their business purposes, are informed that any unwanted items are to be returned within seven days of delivery and will be subject to a 20% handling charge (unless exchanging items for other goods) and that the original delivery charge will not be refunded. Proudfoot Leather will not refund the postage or handling costs in returning the unwanted items.
Please see the Terms and Conditions for more info.
